Questions, Answered.

You've Got Questions. We Got Answers.

Where do you ship?

F2F Life Co. currently ships to the United States, Canada, the United Kingdom, Europe, and Australia.

Product availability may vary by location, but don’t worry. If an item isn’t available in your region, it won’t be shown as available for purchase.

For additional information about shipping destinations, delivery estimates, and more, please see our Shipping Policy.

Do you accept returns or exchanges?

Yes! We offer a hassle-free 15-day return policy on eligible items.

We do not offer direct exchanges at this time. If you’d like a different size, color, or item, simply return your eligible item and place a new order for the one you want.

For eligibility, exclusions, and complete return details, please see our Return Policy.

When I make a return, will I receive a refund or store credit?

The choice is yours.

When you initiate an eligible return through our return portal, you can choose to receive your refund back to your original payment method or as F2F Life Co. store credit.

Choose store credit and we’ll add a little extra love: your store credit will be increased by 10% of your eligible refund amount.

I ordered multiple items, but everything wasn’t in my package. Where’s the rest of my order?

Don’t fret. Your F2F may simply be arriving in chapters. 📦

Some of our products are fulfilled from different facilities and may have different processing and shipping times. That means items from the same order may arrive in separate packages.

You’ll receive tracking information for each package as it ships, so you can follow every piece of your order on its way to you.

How often do you process orders?

Every day! We process orders multiple times throughout the day to help get your order moving toward fulfillment as quickly as possible.

Most orders are reviewed and submitted for fulfillment within 2–12 hours, depending on when your order is placed.

Please note that order processing is separate from production and shipping. Once your order has been submitted for fulfillment, production and delivery times will vary by product.

Can I cancel or modify my order after I submit it?

We work quickly to get orders into fulfillment, so if you need to cancel or modify yours, please email us at connect@f2flife.com as soon as possible.

If your order has not yet been submitted for fulfillment, we’ll do our best to accommodate your request. Once fulfillment has begun, we may no longer be able to cancel or modify the order.

If your item is eligible for return, you can return it after delivery and place a new order for the item you want.

How do I enter the Arcade Challenge?

Ready to play? 🕹️

Simply click here, enter your name and email address, and start collecting those coins! You can play as many times as you’d like by following the game instructions.

Play for discount codes, climb the leaderboard, and see if you have what it takes to grab the top spot.

I’ve played multiple times, but I only see my name once on the leaderboard. Why?

The leaderboard displays the 10 highest scores, and each email address can hold only one spot at a time.

So play as many times as you’d like. If you beat your previous best, your highest qualifying score is the one that counts toward your leaderboard position.

One player. One leaderboard spot. Your best score wins.

How often do you run the Arcade Challenge?

Every month! 🎮

The challenge resets monthly, which means a fresh leaderboard and a brand-new chance to play for discount codes and the $100 F2F Life Co. gift card.

Didn’t take the top spot this month? There’s always another round.

How do I earn discount codes, and how is the $100 gift card winner determined?

There are two ways to win, and they work a little differently:

Collect coins → Earn discount codes
The more coins you collect during the game, the higher the discount you can unlock.

Jump higher → Climb the leaderboard
Your jump height determines your leaderboard score. Finish the challenge period in the #1 spot on the leaderboard and you’ll win the $100 F2F Life Co. gift card.

So remember: coins unlock discounts, height wins the prize. 🪙🏆

I had an amazing encounter while wearing Dear Human Behind Me® apparel. Where can I share my story?

We want to hear it.

Dear Human Behind Me® was created to send words into the world without knowing exactly who might need them. If your message reached someone, sparked a conversation, or created a moment you won’t forget, share it with us.

Tag @F2FLifeBrand on Instagram and use #DearHumanBehindMe, or email your story to connect@f2flife.com.

Your DHBM moment might just remind someone else how powerful a few words can be.